Detects frustrated VIP support tickets in Zendesk immediately, diagnoses root-cause login failures in Okta, creates high-priority Jira tickets for engineering, and prepares a pre-approved retention offer for your Account Lead in under 45 seconds.
// Checked in under 5ms before applying discounts or sending customer replies
rule vip_retention_gate {
match:
customer.arr >= 50000 &&
ticket.sentiment == "critical_negative" &&
ticket.category in ["sso_outage", "data_loss", "billing_error"]
allow:
hubspot.apply_discount(max_percent: 20) &&
jira.create_p1_bug(team: "identity_squad") &&
slack.notify("#customer-success-vip")
action:
require_csm_signoff(
timeout_seconds: 600,
channel: "#customer-success-vip",
approval_type: "tamper_proof_single_use"
)
}