Home / Operational Playbooks / Temporary Access Elevation
IT ACCESS · PLAYBOOK 06 ⚡ 6.2s Automated vs 4 Hours Manual Zero Permanent Admin Access

IT Access 60-Minute &
Temporary Emergency Elevation

Grants temporary production server access with a strict 60-minute countdown timer, verifies that the engineer is on-call in PagerDuty, collects one-click manager approval in Slack, and automatically revokes access the second the timer expires.

LIVE ACCESS ELEVATION: Production Database Temporary Access
1080p 60fps · MP4 Recorded
Access Grant Time
< 60s
ServiceNow Manual
2–4 hours
Auto-Expiration
Strict 60m
Permanent Admin Keys
0 (Zero)
Teleport Identity AWS IAM STS PagerDuty On-Call Slack /breakglass Session Audit Log
  • Verifies the requester is currently scheduled on active PagerDuty on-call duty
  • Requires one-click Engineering Manager approval via Slack
  • Crash-proof 60-minute countdown timer guarantees access is revoked on time
  • Every terminal command is recorded in an unchangeable log for SOC 2 audits
IT ACCESS WORKFLOW

Emergency Access Request & 60-Minute Auto-Revocation Workflow

Click image to expand in high resolution
IT Access Flow Diagram
LOCKED SAFETY RULES (CHECKED IN < 5MS) TEMPORARY ACCESS GATE
// Checked in under 5ms before granting temporary server access
rule temporary_access_gate {
  match: 
    request.action == "bastion_ssh" && 
    actor.is_oncall == true &&
    target.cluster in ["prod-db-cluster", "prod-k8s-control"]
  
  allow: 
    teleport.grant_role(role: "prod_db_readonly", ttl: "60m") &&
    audit.record_session(format: "tamper_proof_log")
  
  action: 
    require_manager_approval(
      approver_role: "engineering_manager",
      channel: "#it-access-requests",
      approval_type: "tamper_proof_single_use"
    )
}
PRIVATE CLOUD EXECUTION TRACE & AUDIT LOG WORKFLOW RUN #jit-7729
[00:00.10] Slack command: /breakglass target="prod-db-cluster" duration="60m"
[00:01.20] PagerDuty check: Confirmed Engineer Bob is currently primary on-call
[00:02.40] Locked Safety Rule checked: Manager approval required
[00:03.10] Posted one-click approval card to #it-access-requests
[00:04.90] Manager approved. Teleport issued 60-minute certificate (cert_99812)
[00:06.20] Temporary login delivered via encrypted Slack DM. 60m timer started
[60:00.00] 60-Minute Countdown Timer expired
[60:01.10] Teleport revoked certificate, closed DB session, and saved audit log

Pass Every SOC 2 Access Review with Zero Effort

Eliminate permanent SSH keys and shared admin passwords. Issue temporary credentials that revoke themselves automatically.